Booking policy

How to book

Choose a treatment and available time, sign in, then check the price, duration and terms before confirming. Your confirmation appears in “My appointments”. Prices are those shown when you booked, even if the catalogue changes later. Book an appointment here.

You can add tint or lightening to any main treatment — one extra per visit. Tint and lightening can also be booked alone. Adding or removing an extra after booking is a request that awaits Eli’s approval; appointment details stay unchanged until approval. Visit duration includes the main treatment and extra; the main treatment’s after-buffer applies once, after the whole visit. The extra’s own buffers do not apply when it is attached.

Booking window

Eli can edit how far ahead appointments can be booked and how much advance notice is needed. The current booking window appears when choosing a time; select one of the available times shown there. Unavailable times cannot be booked.

Need to change or cancel?

Every cancellation request reaches Eli. A cancellation request sent at least 2 business days before the appointment is approved automatically and notifies Eli. Friday and Saturday are not business days. A later request awaits Eli’s approval or decline; your appointment stays booked until approval.

Every reschedule request awaits Eli’s approval or decline. The requested time is not held or guaranteed and may be taken; your original appointment stays booked until the change is approved. If the requested time is already taken, you are added to that time’s waitlist and asked to choose another time. Joining the waitlist does not book an appointment.

Check your request in “My appointments”; you also receive a message with the outcome. The price and terms shown when you booked are saved with the appointment; changed settings do not remove automatic cancellation at least 2 business days ahead. Your rights under the Consumer Protection Law, including cancellation of a distance transaction, are not affected.

What does “Late” mean?

Requests sent less than 2 business days before the appointment are marked “Late” (LATE) and still reach Eli for a decision. The label does not prevent you from sending a request. A cancellation request less than 2 business days before the appointment does not cancel it automatically. Any late-cancellation or no-show fee will comply with the Consumer Protection Law, and Eli will tell you the amount before charging it.

If Eli cancels

The appointment is cancelled and you receive a notification. When Eli cancels or approves a cancellation, she decides whether to free the time for other clients. Freed time is not offered automatically; Eli decides whether to open it to everyone or offer it to someone on the waitlist. An offer is not a confirmed appointment. No alternative appointment is booked automatically. Contact Eli about any payment already made; cancellation does not automatically refund it.

Payment and help

Pay at the studio in cash or Bit; a receipt is provided as required by law. The site never charges cards. Elinor Gini (אלינור גיני), operating as Eli Eyebrows / אלי גבות, Herzliya. For privacy, access/deletion and cancellation requests: 050-652-1206. You can also contact us on Instagram @_eli_eyebrows. The full street address is shown to you when signed in, on the booking review step before confirmation and on your booked appointment, and sent in your booking confirmation and reminders. Read the full terms of use.