Delete account
Request on the website
Sign in, open “My account”, choose “Delete account”, verify it is you and confirm the request.
If you cannot sign in
If you forgot your password, use password recovery on the sign-in page. If sign-in is unavailable, contact Eli by phone at 050-652-1206, for help and identity verification. Never send a password.
What happens to the request
After you confirm the request you are signed out of the account on every device. Completing deletion may require review of future appointments. A deletion request does not automatically cancel appointments, reverse payments or create a refund. We respond to a deletion request within 30 days. To check on a deletion request, call Eli: 050-652-1206.
Information that may remain
The login profile is removed when deletion completes. Appointment and payment records, correction history and the deletion receipt may remain under a reviewed policy and applicable law. Payment and bookkeeping records are kept for 7 years, as tax law requires. Other client data is kept for at most as long as you are an active client plus 3 years; erasure after that is a manual review by Eli, not automatic. Automatic erasure at expiry, including every backup or provider copy, is not promised. Read the privacy policy.
Export your data
Before requesting deletion, open your account and choose “Download a copy of my data”. The export covers information your account is authorized to access; it does not grant access to other clients’ data. Open account and export.